Frequently asked questions

No. We coordinate. Inspections are carried out by independent professionals holding the relevant registration (Gas Safe for gas, NICEIC or NAPIT for electrical, an accredited assessor for EPCs). Their details appear on your certificate and by email.Official source: HSE: Check an engineer, are they Gas Safe registered?; NICEIC: find a registered electrician or contractor; NAPIT member search; GOV.UK: Get a new energy certificate (find an assessor)

Every 12 months, by a Gas Safe registered engineer (HSE).Official source: Gas Safety (Installation and Use) Regulations 1998, regulation 36 (legislation.gov.uk); HSE: Landlords' responsibility for gas safety

Yes. Gas Safe engineers can check LPG appliances, which are common in rural homes off the gas grid.Official source: HSE: Landlords' responsibility for gas safety

Yes. Tenants must be given a copy of the record. We send it for you and email you a copy.Official source: Gas Safety (Installation and Use) Regulations 1998, regulation 36 (legislation.gov.uk)

Yes. LetSafe Complete (£22 per property per month, 12-month minimum) includes the annual gas safety check for standard homes.

At least every 5 years, and remedial work identified must be completed within 28 days (or sooner if specified).Official source: Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 (legislation.gov.uk); GOV.UK: Electrical safety standards in the private and social rented sectors, guidance

You get a fixed price for the remedial work from a vetted contractor, which you approve by email before any work starts, and a follow-up certificate inside the 28-day window. If remedial work is needed, we can introduce a registered contractor who pays us a referral fee of 12.5% of the job value. We tell you the amount before you accept, the price you pay is the same, and you are free to use any registered contractor. The fee never influences how an engineer codes a defect.

C1: danger present. C2: potentially dangerous. Both make the report unsatisfactory and need fixing. C3: improvement recommended. FI: further investigation needed without delay.

10 years, lodged on the official register.Official source: GOV.UK: Energy Performance Certificates; GOV.UK: Find an energy certificate (EPC register)

An EPC is needed to market a property for let, band E is currently the minimum, and energy performance information forms part of the draft PRS Database entry.Official source: GOV.UK: Domestic private rented property, minimum energy efficiency standard

Only you and anyone you send a read-only share link to. Links can be revoked at any time.

Yes, at any time, including if you cancel.

Yes. The optional LetSafe Binder is a printed, tabbed compliance folder per property, posted to you and updated after every inspection: £45 per property per year, or £35 on LetSafe Complete. Replacement binder £20.

LetSafe Archive works by reservation: originals are scanned and emailed to you, then stored in sealed, barcoded boxes with a specialist records-storage company for £6 per box per month (retrieval £20 plus postage). It runs by reservation: we confirm your collection date once your boxes are booked in. Until then we can refer you to a provider directly.

Yes. Plans are chosen per property, so you can put one house on LetSafe Complete and others on LetSafe Care. Every property on any plan counts towards your portfolio discount.

Yes, on plan fees: 5% off with 3 to 4 properties on a plan, 10% with 5 to 9, and 15% with 10 or more. It applies to every property on a plan and is worked out automatically. One-off certificates and extras stay at published prices.

Join LetSafe Complete or Premier by 31 March 2027 and you get a free LetSafe Binder for your first year, smoke and CO alarms tested and recorded at every included visit for 12 months, and your monthly price locked for 2 years. The normal 12-month minimum term applies.

Paying per job can cost less over five years if you are happy to track dates and book each visit yourself. Complete is for landlords who want it handled: one predictable monthly bill, renewals booked before anything lapses, tenant access arranged, and every document filed. Our calculator shows both, side by side.

GOV.UK says the Register your rental property service opens on 15 December 2026, starting in the West Midlands, then other regions over 12 months. Each region gets three months to sign up, and all landlords actively letting must be registered by 14 November 2027.Official source: GOV.UK: Stronger protections and greater confidence for renters (register your rental property rollout)

No. It follows the property's location.

The draft regulations say a fee must be paid before a dwelling entry is made, but the official pages we checked do not yet state the amount. Secondary guidance reports £65 per property per year. Treat it as provisional until GOV.UK confirms it.Official source: Private Rented Sector Database Regulations 2026, draft (legislation.gov.uk)

No. We are an independent private company, not affiliated with HM Government.Official source: Companies House: search the register

No. Request a booking online in about two minutes. Email us at hello@severnletsafe.co.uk if you have a question.

Yes. An AI assistant helps answer messages, draft replies and send reminders. It always identifies itself as AI, and you can ask for Richard at any time.

If remedial work is needed, we can introduce a registered contractor who pays us a referral fee of 12.5% of the job value. We tell you the amount before you accept, the price you pay is the same, and you are free to use any registered contractor. The fee never influences how an engineer codes a defect.